This policy explains how Workforce X Pty Ltd (ABN 81 672 036 949), trading as Workforce Agents ("we", "us"), handles personal information. We're based in Sydney, Australia, and follow the Australian Privacy Principles in the Privacy Act 1988 (Cth).
What we collect
- When you contact us, book a call or fill in a form: your name, email, phone (if you give it), business name, what you're interested in, your message, and the page or ad you came from.
- When you use our site: pages viewed, device and browser type, and how you found us, through cookies and similar tools (see below).
- If you're a client: the contact and billing details we need to deliver and invoice our work.
How we use it
- To reply to your enquiry and prepare for our conversations.
- To deliver, manage and bill our services.
- To send you tips, updates and offers by email, where you've agreed to hear from us or we already work together. Every email has an unsubscribe link, and we act on it within five working days.
- To improve our website, and to measure and show our ads.
Who we share it with
We don't sell your personal information. We use trusted service providers to run the business, including:
- Odoo, for our customer records and enquiries
- Google (Analytics and Ads) and Meta (Facebook and Instagram), for website analytics and advertising
- AI services, such as ChatGPT (OpenAI) and Claude (Anthropic), to help us summarise, draft and prepare our work
- email, scheduling and website hosting providers
Some of these providers store or process information outside Australia, mainly in the United States and the European Union. We choose reputable providers and take reasonable steps to make sure they protect it.
Cookies and advertising
Our site uses cookies and similar tools from Google and Meta to understand how the site is used and to show our ads to people who have visited it. You can block cookies in your browser settings, and change how ads are shown to you in Google's My Ad Center and Meta's ad preferences.
Our Automation Playbook remembers the use cases you tick in your browser during your visit. Nothing is sent to us unless you choose to send it.
When we work on your systems
If you're a client, we may work in systems such as Odoo or your CRM that hold information about your customers and staff. We only use that information to do the work you've asked for, under our agreement with you.
Automated decisions
We don't use computer programs to make decisions about people that significantly affect their rights or interests.
Security and how long we keep it
We store information securely, limit access to the people who need it, and keep it only as long as we need it for the purposes above or as the law requires. If a data breach is likely to cause you serious harm, we'll tell you and, where required, the Office of the Australian Information Commissioner (OAIC).
Access, correction and complaints
You can ask to see or correct the information we hold about you, or to stop receiving marketing, by emailing avas@workforceagents.io.
If you have a concern about how we've handled your information, email us first and we'll respond within 30 days. If you're not satisfied, you can contact the OAIC at oaic.gov.au.
Changes
We'll post any changes to this policy on this page with a new date.
Contact
Workforce Agents (Workforce X Pty Ltd), Sydney, Australia · avas@workforceagents.io